This event is completely free to attend. No payment is required to reserve your ticket, but you must reserve a ticket to secure your spot. You will not be able to enter the activation or queue without a ticket.

You must arrive at the start of your time slot. If you arrive outside of this time slot, we can’t guarantee your entry to the activation. Please note – this activation will be popular so it may involve a short wait before you can enter the space (+20 mins), but Bluey’s Helpers will be on hand to help make the queue a fun experience!

Please bring your confirmation email (digital or printed). Please note – all members of your party should arrive together.

Yes, each adult and child attending must have their own ticket. Tickets are scanned individually upon entry.

No, repeat bookings are not permitted. Guests who attempt to book more than once will be denied entry at the door. We strongly advise against trying, as this policy is strictly enforced.

The experience is designed for children and their families. While there’s no strict age limit, it’s best suited for children aged 2-10, and all children (under 18) must be accompanied by an adult throughout the activation.

Tickets are limited and may get booked up quickly. While we don’t currently have plans to release additional tickets, we recommend keeping an eye on our website and social channels for any updates or last-minute availability.

We understand that some visitors may want to drop by spontaneously, especially with children. However, tickets are only available through our booking system. If there are cancellations, any newly available slots will appear on the booking page. Please check this page for up-to-date availability. You will not be able to enter the activation without a ticket.

Bookings must include both an adult and a child. This experience is designed for families to enjoy together, so single adult or child-only bookings aren’t available. For safety and supervision, children must be always accompanied by an adult during the activation.

Yes, a confirmation email with your ticket details will be sent to you. Please bring it with you on the day of your booking.

Make sure you check your junk or spam folders, or search from: ‘BlueysAussieChristmas@buytickets.at’. If the message still isn’t there, you can reach out to the team at BlueysAussieChristmas@hotpickle.co.uk for further assistance.

Bookings are non-transferable and cannot be changed once confirmed. Please double check your selected slot before completing your reservation.

If you can no longer attend the activation, please press ‘Manage Tickets’ on your confirmation email in order to cancel the tickets on the system. Or you can email the team at BlueysAussieChristmas@hotpickle.co.uk to cancel.

The full experience lasts approximately between 4 to 10 minutes, depending on group size and pace – just enough time to enjoy the festive fun … hooray! Please note, this activation may involve a short wait before you can enter the space (+20 mins).

We’re sorry you missed out on getting tickets to Bluey’s Aussie Christmas. But don’t worry – Bluey’s Aussie Christmas’s stunning Christmas Tree will be at Bluewater from 28^th November through until 29^th December, so families will still have the opportunity to snap a photo of the space if they’d like. Plus, Bluey is also sponsoring Bluewater’s much-loved Christmas attraction the Ice Rink. The undercover attraction is located outside the Village, near Zizzi’s and will be open every day until Sunday 4^th January (excluding Christmas Day). For further information, and to book tickets please visit https://bluewater.co.uk/.

While there will be appearances from the costume characters at select times, we can’t guarantee that every guest will meet them. Their visits are scheduled throughout the day and may vary depending on timing and demand.

Yes! Photography is encouraged, feel free to capture the Bluey Aussie Christmas fun. Just be mindful of others and avoid flash photography where possible.

There may be filming crew present at the event and we are planning to take photos and videos of our guests, including your kiddos. By coming along to the event, you are giving us your permission to photograph and film you and your family and to use the photos and videos in promotional materials and media, including on social media and our websites. If you do not want your kiddo to be photographed or filmed, please let one of Bluey’s Helpers know. Please do not take photographs of other people’s children unless you have the consent from their parent / carer.

Please avoid bringing food or drinks into the activation space. This helps keep the space clean and safe for everyone. Thanks for understanding!

The activation is inside at Bluewater Shopping Centre (Bluewater Pkwy, Dartford, Greenhithe DA9 9ST). For more information on travel details and directions, visit the Bluewater website: https://www.bluewater.co.uk/en/plan-my-visit/getting-here, car parking is also free.

The Bluey’s Aussie Christmas activation is positioned in the shopping centre on the Ground Floor Atrium Space of the Rose Gallery, opposite John Lewis.

Relaxed Sessions are specially designed for children and families who would benefit from a sensory adapted space and/or a slower group experience. If you or your child have SEND or other needs and would benefit from an adjusted experience or more time, please book a ticket for one of these sessions.

Yes, the Bluey’s Aussie Christmas event space is wheelchair accessible.

We want everyone to feel welcome at Bluey’s Aussie Christmas activation. If you have any additional accessibility requirements or concerns, please email us in advance at: BlueysAussieChristmas@hotpickle.co.uk

Yes, the experience will include some sound and flashing lights which could impact sensory sensitivities. If you’d like a more relaxed and inclusive session – the following time slots are available:
Friday 28th November, 10AM-11AM
Sunday 30th November, 12PM-1PM
Friday 5th December, 10AM-11AM
Saturday 6th December, 10AM-11AM
Sunday 7th December, 4PM-5PM

Email BlueysAussieChristmas@hotpickle.co.uk for questions or assistance.

For more information on this, please see: https://www.bbcstudios.com/privacy.

The Bluey’s Aussie Christmas event at Bluewater Shopping Centre is being run by Hot Pickle Trading Limited, on behalf of BBC Studios Distribution Limited (BBC Studios). As we expect this event to be popular, we require guests to book a free ticket for a particular timeslot though third-party supplier Ticket Tailor. BBC Studios is the data controller of the information you provide in connection with this event. Your information will be processed only for the purposes of managing your access to the event, and, if you choose to subscribe, sending you the Bluey newsletter. In order to secure tickets and preferred timeslot for the event, the lead booker must provide their: first name, last name, and email address, along with the first and last names of all attending guests.

BBC Studios will retain your personal data for no more than three months after the event, unless you subscribe to the Bluey newsletter, in which case your name and email address will retained in line with BBC Studios Privacy Policy. Data protection law gives you certain rights in relation to your personal data, including the right to request from the controller access to and rectification or erasure of your personal data or restriction of its processing, and to object to processing. For more information about how BBC Studios processes your personal information, see BBC Studios Privacy Policy or contact dataprotection@bbc.com.

If you raise a complaint with BBC Studios about the way it has handled your personal data and you are dissatisfied with the response, you are entitled to raise a concern with the Information Commissioner’s Office (ICO) at: https://ico.org.uk/concerns/. For more information on this, please see: https://www.bbcstudios.com/privacy